If you work in the legal sector the term ‘matter’ will be something you are likely to hear daily. However, for those of you not familiar with the term, here is a brief overview. A matter, in terms of document management, is a place where documents related to legal work are kept.
Let’s face it, users don’t really care much about information management and all the things that are associated with it, such as naming conventions, metadata and taxonomies. No matter how users are communicated with, they generally don’t follow best practice and as soon as we mention the word ‘governance’ they tend to switch off.