Customer Service Key Capabilities

To keep pace with innovation and the rapidly changing needs of your customers, your organization needs to stay flexible and agile. At Qaixen, we know it can be a difficult endeavor. That’s why we want to help you integrate the solution that makes your journey easier.

Microsoft Dynamics 365 is a robust portal for self-service and peer-to-peer community support, with seamless transitions from agent interactions to field service for onsite help.

With Dynamics 365, your agile team can provide fast and effective service. Contact us to find out more information about how we can help.

What is Cloud Migration and Why is it Important

Why cloud? The digital revolution has empowered customers with more choices, requiring businesses to exchange outdated practices with modern solutions in a competitive landscape. In response, growth and adoption of cloud services are increasing across industries and businesses. This article explores six advantages of choosing the cloud. Read More…

How To Win With A Tech-Forward Customer Experience

With countless options for every product or service imaginable, customers often look at businesses as commodities. At Qaixen, we understand that business owners need to be clever about standing out from the crowd and setting themselves apart.

Customer experience is quickly emerging as a key differentiator between businesses. In fact, 3 in 4 business leaders said improving the customer journey and user experience was their top priority for next year.

Check out this article to learn more and contact us to discover #Microsoft cloud-based tools to help you deliver better customer experiences.

Customer story: Jumeirah Hotels

How might your business change if customers actually read your emails? At Qaixen, we understand this can make all the difference in the world!

Customers of Jumeirah Hotels & Resorts, which owns 23 luxury hotels worldwide, not only “unsubscribe” less, but 50% engage with the personalized emails the company sends. With Microsoft Dynamics 365, Jumeirah sends relevant, customized content enabled by an automated, cloud-based system.

Contact us to learn how you can make #MSDYN365 work for you too.

Toronto Zoo

Moving from pen and paper to a culture of cloud-based technology, the Toronto Zoo has revolutionised the way employees work. Using Office 365, they have improved internal processes and data sharing with partners around the world.

Transforming sales: Microsoft removes obstacles and gives back time with Dynamics 365

CRM systems are critical for every business. How do you rank your system? At @Qaixen, we want you to access the tools that will take your customer sales experience to the highest level.

Microsoft uses Microsoft Sales Experience (MSX) to track customer interactions as part of the sales opportunity pipeline and to accelerate deals because direct sales represent about 50% of total Microsoft revenue. Your business can use the same system that Microsoft uses to maximize your sales potential.

Contact us today to find out more on how MSX can help your organization engage customers and convert sales.

#DigitalTransformation

Microsoft migrates 150,000 mailboxes to Exchange Online

How important is your employees’ time? With today’s workforce spending more time on email, it’s time you prioritize your workers’ email system. Qaixen is here to help you integrate a solution that will help your employees get their time back.

With Exchange Online, your people need less time to support your email system, which frees them up for other projects. The guaranteed business continuity supports workplace flexibility adding to the flexibility of your workforce.

With more time, imagine what important tasks your team could focus on. Contact us today for more information on how we can help.

Microsoft Dynamics for Customer Service

Your customers won’t always come to you. That’s why your sales reps need a CRM solution that they can use on the go. At Qaixen, we know finding the right solution can be tough, so we’re here to facilitate your search.

With Microsoft Dynamics 365, you can extend service to the field when there is a need for onsite help and capture and display big data insights in a way your people can consume and act on the data.

With Microsoft solutions, your team has more power to deliver personalized customer service than ever before. Contact us to find out how we can help.

Day in the life–Financial services

If you are a financial services professional, your day is likely packed with many tasks; checking your email probably consumes a lot of your day. At @Qaixen, we know that you could be saving valuable time in your day by maximizing the potential of your email provider.

Microsoft business-class email and calendaring products help you stay on top of what matters with a clear, unified view of your email, calendar, and contacts.

With Microsoft, stay connected wherever you are. Let us help you integrate this amazing solution, so you can free up time in your day. Contact us for more information.

Technology Trends That Will Radically Change The Face Of Customer Care

Lack of knowledge among representatives is one of the biggest pains for customers. That’s an issue we can help with. Qaixen is here to aid you in gathering the right set of tools to enable your representatives’ need to provide great customer service.

With Microsoft Dynamics 365, log and access customer history so you can immediately tailor your approach, and facilitate customer needs quickly. With the tools to customize individual customer service experiences your organization can reap the rewards of increased customer satisfaction.

Contact us today to find out how we can help.